Anbessa Bet Privacy Policy

Before sharing an identity document or authorising a payment, you should understand why that information is needed. Anbessa Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, betting, device and communication data to provide services, protect accounts and meet applicable obligations. For questions about Anbessa Bet personal data, use Contact Us.

This policy covers the website, mobile version, app where available, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It applies to registered players, browsing visitors and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Anbessa Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant licence conditions and regional restrictions. Consult About Us for operator identification and License & Regulation for published regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not itself establish licensing or regulatory approval.

Information We Collect

The information needed depends on your activity. Browsing does not require the same account-holder information as registration or a withdrawal. Collection should be limited to what is necessary for lawful, security, operational and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, customer due diligence and fraud-prevention records. KYC, or “Know Your Customer”, means checking that an account belongs to an eligible, identifiable person.
• Transaction data: deposits, withdrawals, relevant payment method details, payment authorisation, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records where calls are recorded with any required notice.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Provide only information requested through an official communication channel. Do not send unrelated sensitive documents, passwords or payment authentication codes to support.

How We Use Personal Data

We process information to create and manage accounts, check identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. Matching a withdrawal request with account and transaction records helps establish whether the payment is authorised.

Records may also help detect multiple accounts, payment abuse, bonus abuse, suspicious betting patterns and other fraud. Technical information supports troubleshooting and improvements to the website, app, games and customer support. A failed mobile game session, for example, may require device logs and session records to investigate.

Other purposes include important service notifications, responsible gaming controls, dispute resolution, and applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of promotions does not stop necessary account or security messages.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, fulfil legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is sought where required. These reasons are not interchangeable: the lawful ground must fit the particular purpose.

The precise grounds and any consent requirements must be confirmed against the operator’s activities and applicable Ethiopian legal framework. You can ask which reason applies to particular Anbessa Bet player information. Where processing relies on consent, you may withdraw it, subject to applicable rules, without undoing processing already lawfully carried out.

Cookies and Tracking

Cookies are small files stored on your device. They and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where allowed and subject to required consent.

For available controls, see the Cookie Policy. Browser controls may differ from app settings. Blocking necessary cookies can interrupt login or account functions; it does not automatically erase betting account data already held.

Data Sharing

Anbessa Bet does not sell personal data as a product. Information may be shared when necessary with third-party service providers—external businesses that perform specific tasks for the platform. These may include:

• Payment processors and identity verification or KYC providers.
• Hosting, cloud infrastructure, analytics, security and customer support providers.
• Professional advisers supporting legal, accounting or compliance matters.
• Regulators, law enforcement or courts where disclosure is legally required.

Access should be limited to the purpose of the disclosure and the information needed for that task, with appropriate confidentiality and data protection requirements. A payment provider, for instance, may need transaction details without needing unrelated support conversations.

International Transfers

Some providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards for personal data. These may include contractual protections and checks on the recipient’s handling practices. Contact support to ask whether overseas processing applies to your information and what protections are relevant.

Data Storage and Retention

Data is kept only as long as necessary for its purpose, including account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Different records may need different retention periods.

Closing an account does not necessarily require immediate deletion of all records. A transaction under dispute or a self-exclusion record may need to remain available. Information no longer needed should be securely deleted or anonymised so it can no longer identify you.

Security Measures

Anbessa Bet data protection relies on reasonable technical and organisational measures appropriate to the information and risks involved. These include encryption where appropriate, access controls, secure login systems, security monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online service can promise complete protection against every threat.

To support Anbessa Bet account security, use a unique password, secure your phone and sign out on shared devices. Access Anbessa Bet login through the verified official website. Check the domain before entering credentials; HTTPS alone does not prove a site is genuine. If using an app or APK, verify its source through official channels rather than unsolicited download messages.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons. Identity checks may be needed to prevent disclosure to someone else.

1. Step 1: Contact support through the official channel and identify your request as an Anbessa Bet privacy enquiry.
2. Step 2: Describe the information or activity concerned, without sending unnecessary documents.
3. Step 3: Complete any proportionate verification requested and keep the response or case reference.

You may also ask about the complaint-handling procedure and applicable routes for raising an unresolved concern with a competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Anbessa Bet must not knowingly collect personal data from underage users. If a parent, guardian or user believes an underage person has submitted information, contact support so the matter can be investigated and appropriate action taken. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce restrictions. Retaining a restriction record can help prevent an excluded account from being reopened improperly. Such information should be used only for relevant protective, operational or compliance purposes. Further guidance is available under Responsible Gaming.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before accepting a promotion or choosing a payment method, compare the published verification requirements, transaction limits, fees and processing times—not promotional claims alone.

A deposit and a withdrawal may involve different checks. Read the withdrawal procedure before submitting a request, and provide documents only through the designated secure channel. Bonus eligibility may require reviewing account and betting activity; accepting a bonus does not remove your privacy rights.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Where required, significant changes will be communicated through appropriate service channels, and fresh consent sought if necessary. Review the current policy before sharing new categories of information, and contact support if a change leaves you uncertain about how your data will be handled.